Guardians of the Game: How Arsenal’s Stewards Ensure Safety and Enhance Fan Experience

In a recent interview with ESSMA, Wills Payne, Senior Event Safety Manager at Arsenal Football Club, shared valuable insights into the stewarding structure, challenges and innovative strategies employed at the Emirates Stadium. As a seasoned professional with a background that includes previous roles at Chelsea, Mr. Payne offered a comprehensive overview of Arsenal's approach to stewarding, shedding light on crucial aspects such as recruitment, training and retention rates.