The presentation titled “How Are You Dealing with Risk and Incidents?” by Eric Solem from Momentus Technologies provided an in-depth exploration of risk and incident management strategies and sofwtare tailored for the stadium industry.
Key Discussion Points:
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Understanding Risk and Its Impacts:
- Defined risk as the potential impact of uncertain events, including financial losses, reputational damage, and operational inefficiencies.
- Introduced a risk matrix framework to assess and categorize risks based on likelihood and impact.
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Building a Risk Management Strategy:
- Highlighted the importance of a unified approach to organizational risk management.
- Emphasized stakeholder involvement, from event bookers to suppliers, in identifying and assessing risks.
- Demonstrated tools and methods for early risk identification and profiling.
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Incident Management Workflow:
- Explained the four-phase process: Prepare, Identify, Respond, and Learn.
- Focused on incident logging, response categorization, and ensuring swift, effective reactions to emergencies like severe weather, fires, and crowd-related issues.
- Encouraged the use of automated systems for seamless incident tracking and escalation.
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Integrated Risk and Incident Workflows:
- Stressed the need for risk assessments to inform pre-event checks and controls.
- Highlighted how incidents should drive reassessment of risks to enhance future safety and operational planning.
- Encouraged post-event evaluations, such as audits and reports, to refine risk management practices.
Key Takeaways:
- Proactively addressing risks and incidents ensures operational resilience and improved stakeholder trust.
- A structured risk and incident management framework minimizes liabilities and enhances safety.
- Continuous learning through integrated workflows and post-event reviews fosters ongoing improvement in stadium operations.
This session underscored the importance of viewing risk and incident management as dynamic, interconnected processes vital to successful event management.
Check out the full presentation here:
how-are-you-dealing-with-risk-and-incidents-by-momentus-eric-solem.pdf
