The discussion highlighted how trained, confident and empathetic stewards can prevent tension before it starts; how SLOs serve as essential bridges between clubs and fan groups; and how consistent communication, both before and during events, enhances both safety and the fan experience.
While technology is playing a greater role in queue management, access flow and information sharing, the panel emphasised that a service-led culture remains the most effective safety tool available today.
This short article provides only a brief summary.
ESSMA Members can access the full in-depth article and complete panel transcript on our Publications Page.
