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Safely Welcoming Fans (By Wembley Stadium – Stuart Doyle & Tom Legg)

Stuart Doyle and Tom Legg from Wembley Stadium presented strategies for ensuring fan safety and security at high-profile events, including the 2024 Champions League Final. Their comprehensive approach combines infrastructure, technology, and multi-agency collaboration to set new standards for event safety.

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The presentation, “Safely Welcoming Fans,” by Stuart Doyle and Tom Legg, showcased Wembley Stadium’s initiatives to ensure fan safety and seamless operations during major events.

Key Discussion Points:

  1. Event Context:

    • Highlighted the 2024 Champions League Final as an event of national significance requiring elevated safety, security, and operational standards.
    • Recognized as a new benchmark for managing high-profile events in the UK.
  2. Safety and Security Foundations:

    • Core Pillars: Compliance with legal regulations, stakeholder collaboration, and delivering world-class safety and service.
    • Emphasized permanent and temporary infrastructure enhancements for secure and efficient fan movement.
  3. Security Perimeter and Access Control:

    • Implemented a multi-layered security perimeter to manage crowds and ensure smooth entry.
    • Integrated ticket checkpoints, queue management systems, and tailored security measures for VIP and accessible entrances.
  4. Operational Enhancements:

    • Staffing and Policing: Detailed deployment plans for stewards and police, tailored to event types and zones.
    • External Operations: Partnered with local authorities and transport networks to streamline fan access and improve wayfinding.
  5. Infrastructure Improvements:

    • Introduced permanent upgrades like advanced security gates and ramps.
    • Added temporary infrastructure in high-traffic areas to optimize flow and security for specific client groups, including VIPs.
  6. Testing and Assurance:

    • Conducted extensive testing and simulation exercises in collaboration with UEFA and local agencies.
    • Strategic planning included peer reviews and six months of operational tests to validate safety measures.
  7. Looking Ahead:

    • Outlined future challenges such as fan behavior, mobility solutions, and external operational improvements in preparation for hosting the Euro 2028 tournament.

Key Takeaways:

  • Wembley Stadium’s approach combines advanced infrastructure, strategic planning, and collaboration to ensure fan safety at major events.
  • Tailored security measures and real-time testing ensure preparedness for diverse scenarios.
  • This comprehensive model serves as a blueprint for stadiums hosting high-profile events worldwide.

This presentation underlined Wembley Stadium’s leadership in event safety and security, setting a gold standard for managing major international events.

Check out the full presentation here: 
safely-welcoming-fans-by-wembley-stadium-stuart-doyle-tom-legg.pdf