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Events

ESSMA Webinar: turning matchday staff into club ambassadors

Taking inspiration from several other big industries (theme parks, fast food, retail...) Fiserv Forum have created a tailor-made staff incentivisation programme which is helping them to achieve their mission: becoming the friendliest arena in the world. Want to learn how to better your matchday staff?

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ESSMA Editorial
12 May 2020 · 1 min read
ESSMA Webinar: turning matchday staff into club ambassadors — banner

Register now

Mark your calendar: 19 May 4PM CET 

Join us on 19 May and learn more from Raj Saha, General Manager at Fiserv Forum. He will share insights into the matchday operations at Fiserv Forum and best practices on how to train your matchday staff into club ambassadors.

Join us

Missed one of our previous webinars?

Log in to the ESSMA Knowledge Platform and re-watch the previous webinar on tackling COVID-19 and fan zones.

Access the ESSMA Knowledge Platform

All our events (including our webinar series) are members-only.

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Industry update: pitch management event, redevelopment plans and naming rights

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Don’t miss out ESSMA’s Development & Operations Workshop at the Tottenham Hotspur Stadium on 3 and 4 September

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How AZ Alkmaar is enhancing fan engagement via data and fan intelligence

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